Why I love Apple

Customer service.

The macbook pro notebook computer I use all day, every day, isn’t the one I originally purchased.  I was a free replacement under the terms of my applecare warranty, bestowed upon me when the part for my 2-year-old powerbook G4 notebook was taking too long to come in.  I blogged about that here – in June 2006.

It probably doesn’t surprise the folks who know me that some of the keys on this computer were looking a little worn.  Recently, a few of them needed to be pressed harder to produce their assigned character.  This week, one of them (the L key) decided it wasn’t going to work at all so I made an appointment for my local apple store’s genius bar.

Carl, the genius helping me, looked at my keyboard, he said “you’re a writer or something, aren’t you?” :) See, he is a genius after all.  Carl told me that my keyboard would be replaced, and that the technician could fix it within the hour if I wanted to wait.

The best part?  The computer is still under the terms of my applecare warranty.  Because it was a customer service replacement, it was eligible to finish out the 10 months of extended care left on the powerbook’s contract.  And, it was eligible to have a new applecare agreement take effect from that point, which takes the warranty on it to June 2009.  The warranty replacement of 2 batteries, a power adapter and the keyboard more than cover the price of the applecare agreement.

And, that kind of customer service – after not even being able to get help from Dell or Microsoft when their products were defective and still under warranty – is why I love Apple.

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3 Responses to “Why I love Apple”

  1. PJ
    November 28, 2008 at 12:55 am #

    Did you know Apple supports gay marriage? http://www.sfgate.com/cgi-bin/blogs/sfgate/detail?blogid=19&entry_id=31899

  2. patti
    November 28, 2008 at 8:34 am #

    Yes, PJ, I did know that. I may agree or disagree with that stance, but it doesn’t change my appreciation for the way they stand by their product. Last I checked, they were making computers, not laws.

  3. Todd Porter
    November 28, 2008 at 12:34 pm #

    Patti, they are such a great company!

    PJ, seriously?

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